Terms and conditions
Your Statutory rights are not affected by any of the following terms and conditions.
Ordering Online
Ordering Online with us is safe and secure!
We use Paypal as our payment service provider. Paypal are responsible for making the connection between our shopping cart and our acquiring bank when your payment card is authorised.
Prices
All prices are in pound sterling. All prices and charges quoted throughout the store are including VAT.
Goods are charged at prices shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. What does this mean? Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information, we shall have the right to refuse or cancel any orders based upon the incorrect price whether or not the order has been confirmed.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained from our suppliers. These products are subject to suppliers stock availability and delivery dates made by the suppliers own delivery services. It is our policy to contact you to explain stock and delivery situations with these products. Again if you do not wish to proceed with the order we will arrange for it to be cancelled.
Product Images and Specifications
Whilst we endeavour to ensure all images and specifications are correct at time of publication, they do vary. As such we cannot accept no responsibility for incorrect images/information.
Cancellation of Orders
Orders cancelled after despatch of the goods will be subject to credit (excluding postage, as FREE SHIPPING is offered then postage will be at the value of GBP8.95) only once the goods are returned to us and receipted back into our warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply however we must receive written notice within seven working days from the date the goods were received. In all instances, goods must be returned at your own expense as new, with no blemish, defect or parts missing, neither must the outer packaging show any damage or be defaced in any way. Should the item/packaging show any damage or be incomplete and defaced in any manor, the goods will be returned to yourself at your own expense and no refund will be given. All cancellations are subject to a 10% restocking fee except those returned under the Distance Selling Regulations. All products returned must be carefully repackaged in their original packaging. We recommend using a signed for delivery service, as we cannot be held responsible for items returned that are lost in transit.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 48 working hours).
Privacy Information
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
